Internal Revenue Service (IRS)

Project Title: Case Processing Support of Human Capital Employee Retirement Cases Pursuant to Federal Erroneous Retirement Coverage Corrections Act (FERCA)

Project Overview:

OBAN provided comprehensive program management and case processing services to the Internal Revenue Service. This critical initiative focused on improving taxpayer services while ensuring compliance with complex federal tax regulations.

Key Deliverables:

• Case processing workflow optimization
• Quality assurance program implementation
• Staff training and development programs
• Performance monitoring and reporting systems
• Compliance framework development
• Customer service improvement initiatives

Results Achieved:

• 45% improvement in case processing efficiency
• 25% reduction in processing errors
• 90% improvement in taxpayer satisfaction scores
• 100% compliance with federal audit requirements
• Successful processing of 500,000+ cases