U.S. Department of Defense (DOD)

Washington Headquarters Service (WHS)

Project Title: Shared Service Center Development for (CCSS)

Duration: 2018-2021

Contract Value: $4.2 Million

Project Status: Successfully Completed

Project Overview: As prime contractor, OBAN led the development of a Shared Service Center (SSC) in support of the Department of the Army’s Human Resources operations. This complex initiative involved designing and implementing centralized HR services that improved efficiency while maintaining high standards for military personnel management.

Key Deliverables:

  • Shared Service Center design and implementation
  • Process standardization and optimization
  • Technology integration and automation
  • Staff training and change management
  • Quality assurance and performance monitoring
  • Continuous improvement framework

Results Achieved:

  • 50% reduction in HR processing times
  • 35% improvement in data accuracy
  • $1.2 million in annual cost savings
  • 99.5% service level agreement compliance
  • Successful transition of 15,000+ personnel records
  • Zero security incidents during implementation